Your treatment, your time, and your body are yours, and we want you to thoroughly enjoy your experience. Please be sure to communicate preferences to your therapist - the amount of pressure, room temperature, or whether you want conversation or silence. If you don't tell your therapist, they won't know if you're feeling discomfort.
Discomfort or Dissatisfaction
Please let your provider or staff member know immediately if you are discomfort for any reason for any reason. Our goal is for your experience to be positive. Corrections can only be made if we are made aware of a problem at the time of service.
Medical conditions
If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or aesthetician know of any medical concerns.
Attire
We suggest you wear casual attire-something you can easily slip off and on without fussing. If modesty is an issue please don't hesitate to chat to us about treatments that can be done while you're fully clothed. We provide any necessary towels, robe and slippers for you to wear during your visit.
Jewelry
Most therapies flow more easily without the interference of jewelry. We recommend removing neck and wrist ornaments and keep it safe in the locker available.
Modesty
Thebest way to receive a massage or other bodywork is to be unclothed. However, we never require you to disrobed if it makes you uncomfortable. Our therapists are trained in the "art of draping." They will leave the treatment room while you get under the sheet on the table, keep you covered at all times, except for the area of the body they are working on, and will leave the treatment room before you get up from the table.
Food and Beverage
It's best not to receive bodywork on a full stomach. Schedule meals or snacks at least an hour before your treatment. Drink water, especially if heat therapies are part of your package. Since bodywork introduces clean, oxygenated and nourished fluids into your tissues and stimulates your body to purge toxins, it is important to flush them out by drinking plenty of water. Be aware of what you're putting into your nice clean body after your treatments, especially refined sugars, high fats, caffeine and most importantly, alcohol - any of these may have a stronger effect on you than normal. Toxins that are not flushed from your body can be reabsorbed and may give you a "toxin hangover". If this happens, drink more water!
Cell phones
Because the day spa environment should be a tranquil and stress-reducing experience, we request that cell phones and Blackberrys are turned off or put on silence mode before entering the spa.
Children
We do love children; we even have some of our own! However, so that the ambience within the spa remains as relaxing as possible for all of our guests (many of whom are actually enjoying a retreat from their little people), we request that children be allowed to express their animated spirits outside of the spa environment.